This is a review of the mid range massage chair the SA 5000 by Sanyo. This review covers 5 different categories including Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. We give equal weight to each category which can earn up to 20 points. The scores of the individual categories are summed to give an overall rating of a possible 100 points. We have found this system to cover the salient points of the massage chair. Let us take a look at the SA 5000.
Warranty & Customer Service: The warranty coverage helps to reduce your risk in any electronics purchase. This gives you protection of defects from manufacturing of the product. The SA 5000 comes with the following warranty coverage: 1 year parts, 3 years roller mechanism, 1 year labor and 1 year in home technician service. We think the 1 year in home technician service is a good addition for Sanyo. We would like to see all parts covered for 3 years like the top manufacturers do. The customer service is good. Sanyo has a 24/7 call center which is technically competent. The SA-5000 earns a 15 in this category.
Comfort & Ergonomics: When one thinks of a massage chair, you think of comfort and relaxation. The ergonomics of the chair design needs to be comfortable and fit the users. The SA 5000 has a nice appearance with the triangular armrests. The armrests are well padded and comfortable. The side view of the chair is a little plain below the armrest detail which is a little industrial from our point of view. The chair is comfortable to sit in. The upholstered back pad is plush and soft to the touch. The headrest pillow can be adjusted to accommodate different users. The leg rest is one area of concern in that it cannot be adjusted or extended. Taller users may want to see how well they fit in the chair. This chair was originally designed for the Japanese market, so it is scaled for the target population. Our rating in this category is 15.
Ease of Use: With the number of features increasing every year in massage chairs, keeping the remote controls simple and easy to use is paramount. We like the simple, yet functional design of the SA 5000 remote control. You have 4 one-touch buttons for automatic massages. There is a Program Memory function which will record the last few minutes of the massage and store it for later use. There is a wired sub remote for the pulse monitoring which must be held during the massage. The manual controls are neatly located in a side panel of the remote control. We give this massage recliner an 18 for ease of use.
Key Features: The prominent features in the Sanyo SA 5000 are the Stiffness Detection Sensor and the GK Rollers. The stiffness detection sensor is based on lie detection technology. This sensor detects stress points throughout your whole back. The stiffness detection gauges fatigue by monitoring changes in your perspiration and pulse rate. This information is then fed into the computer and the software will adjust the massage programs to target areas of stiffness or tight muscles. The GK Rollers are specially designed rollers that have the capability to perform a grip or grasping massage. The GK roller technology ?reaches out? and grabs you. This is especially effective for the neck and shoulder area. These rollers squeeze your shoulders and neck area to emulate the grasping and kneading of a professional masseuse. Our rating in this category is 18.
Massage Therapy: The SA 5000 comes with 4 automatic programs, 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses for targeted relief of stress areas. You can select from 5 roller width setting and 5 massage speed settings. The 4 full body automatic courses include: Stiffness, Relax, Recovery and Fine. Sanyo incorporates its exclusive multi-point shiatsu massage for the legs and feet. The air system covers the lower body including the feet, calves and thighs. There are a total of 24 airbags. The air only comfort course includes a multi-point shiatsu massage is delivered to the lower body for a comforting lower body massage. There is also an ankle grip massage. The ankle grip massage is performed by holding a range of built in airbags around the foot. Our rating in this category is 18.
Overall, we rate the Sanyo SA-5000 an 84/100. The SA 5000 comes with many of the same technologies as Sanyo's high end version the DR7700. The stroke length of the back rollers is 28 inches compared to 31 inches for the DR 7700, but most of the same technology is in the SA 5000. The factory warranty is just ok and you may want to explore an extended warranty to equal other manufacturer's coverage. The GK rollers are a nice feature for neck and shoulder coverage. The leg rest would be more ergonomic for the American market if there was an extension built in. If you are looking for a massage chair recliner in this category, the SA 5000 is one you should check out.
Warranty & Customer Service: The warranty coverage helps to reduce your risk in any electronics purchase. This gives you protection of defects from manufacturing of the product. The SA 5000 comes with the following warranty coverage: 1 year parts, 3 years roller mechanism, 1 year labor and 1 year in home technician service. We think the 1 year in home technician service is a good addition for Sanyo. We would like to see all parts covered for 3 years like the top manufacturers do. The customer service is good. Sanyo has a 24/7 call center which is technically competent. The SA-5000 earns a 15 in this category.
Comfort & Ergonomics: When one thinks of a massage chair, you think of comfort and relaxation. The ergonomics of the chair design needs to be comfortable and fit the users. The SA 5000 has a nice appearance with the triangular armrests. The armrests are well padded and comfortable. The side view of the chair is a little plain below the armrest detail which is a little industrial from our point of view. The chair is comfortable to sit in. The upholstered back pad is plush and soft to the touch. The headrest pillow can be adjusted to accommodate different users. The leg rest is one area of concern in that it cannot be adjusted or extended. Taller users may want to see how well they fit in the chair. This chair was originally designed for the Japanese market, so it is scaled for the target population. Our rating in this category is 15.
Ease of Use: With the number of features increasing every year in massage chairs, keeping the remote controls simple and easy to use is paramount. We like the simple, yet functional design of the SA 5000 remote control. You have 4 one-touch buttons for automatic massages. There is a Program Memory function which will record the last few minutes of the massage and store it for later use. There is a wired sub remote for the pulse monitoring which must be held during the massage. The manual controls are neatly located in a side panel of the remote control. We give this massage recliner an 18 for ease of use.
Key Features: The prominent features in the Sanyo SA 5000 are the Stiffness Detection Sensor and the GK Rollers. The stiffness detection sensor is based on lie detection technology. This sensor detects stress points throughout your whole back. The stiffness detection gauges fatigue by monitoring changes in your perspiration and pulse rate. This information is then fed into the computer and the software will adjust the massage programs to target areas of stiffness or tight muscles. The GK Rollers are specially designed rollers that have the capability to perform a grip or grasping massage. The GK roller technology ?reaches out? and grabs you. This is especially effective for the neck and shoulder area. These rollers squeeze your shoulders and neck area to emulate the grasping and kneading of a professional masseuse. Our rating in this category is 18.
Massage Therapy: The SA 5000 comes with 4 automatic programs, 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses for targeted relief of stress areas. You can select from 5 roller width setting and 5 massage speed settings. The 4 full body automatic courses include: Stiffness, Relax, Recovery and Fine. Sanyo incorporates its exclusive multi-point shiatsu massage for the legs and feet. The air system covers the lower body including the feet, calves and thighs. There are a total of 24 airbags. The air only comfort course includes a multi-point shiatsu massage is delivered to the lower body for a comforting lower body massage. There is also an ankle grip massage. The ankle grip massage is performed by holding a range of built in airbags around the foot. Our rating in this category is 18.
Overall, we rate the Sanyo SA-5000 an 84/100. The SA 5000 comes with many of the same technologies as Sanyo's high end version the DR7700. The stroke length of the back rollers is 28 inches compared to 31 inches for the DR 7700, but most of the same technology is in the SA 5000. The factory warranty is just ok and you may want to explore an extended warranty to equal other manufacturer's coverage. The GK rollers are a nice feature for neck and shoulder coverage. The leg rest would be more ergonomic for the American market if there was an extension built in. If you are looking for a massage chair recliner in this category, the SA 5000 is one you should check out.
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